Refund Policy

Last Updated:

Effective Date:

1. Introduction

Sraxylonthun ("we", "us", or "our") is committed to customer satisfaction. This Refund Policy outlines the terms and conditions for returns and refunds of products purchased through our website sraxylonthun.ddd.

2. Company Information

Company Name: Sraxylonthun

Address: Strandlodsvej 17D, 2300 København, Denmark

Contact Email: info@sraxylonthun.world

Alternative Contact: contact@sraxylonthun.world, support@sraxylonthun.world, help@sraxylonthun.world

3. Right of Withdrawal

Under EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), acquire physical possession of the goods.

4. Return Conditions

4.1 Eligible Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be made within 30 days of delivery
  • The product must be unopened and in its original packaging
  • The product must be in the same condition as when received
  • All original labels and tags must be intact
  • You must provide proof of purchase (order number or receipt)

4.2 Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products
  • Products damaged by misuse or normal wear
  • Products without original packaging
  • Products returned after 30 days from delivery

5. Return Process

5.1 Initiating a Return

To initiate a return, please contact us within 30 days of receiving your order:

  • Email: info@sraxylonthun.world
  • Include your order number and reason for return
  • We will provide you with return instructions and a return authorization number

5.2 Return Shipping

You are responsible for the cost of return shipping unless:

  • The product is defective or damaged upon arrival
  • We sent you the wrong product
  • The return is due to our error

We recommend using a trackable shipping method and retaining proof of shipment.

5.3 Return Address

Return authorization and shipping address will be provided upon approval of your return request.

6. Refund Process

6.1 Refund Timeline

Once we receive and inspect your returned product, we will process your refund:

  • Inspection typically takes 3-5 business days after receipt
  • Refund processing takes 5-10 business days
  • Refunds will be issued to the original payment method
  • You will receive an email confirmation when the refund is processed

6.2 Refund Amount

The refund will include:

  • The full purchase price of the returned product
  • Original shipping costs (if the entire order is returned)

The refund will NOT include:

  • Return shipping costs (unless the return is due to our error)
  • Any restocking fees (if applicable)

7. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately:

  • Email us at info@sraxylonthun.world with photos of the damage
  • Include your order number and description of the issue
  • We will arrange for a replacement or full refund
  • We will cover all return shipping costs for defective items

8. Wrong Product Received

If you receive the wrong product:

  • Contact us immediately at info@sraxylonthun.world
  • We will arrange for the correct product to be sent
  • We will cover all return shipping costs
  • You may keep the incorrect product or return it at our expense

9. Cancellation Before Shipment

If you wish to cancel your order before it ships:

  • Contact us as soon as possible at info@sraxylonthun.world
  • If the order has not been processed, we will cancel it and issue a full refund
  • If the order has already shipped, standard return procedures apply

10. Late or Missing Refunds

If you haven't received your refund after the expected timeframe:

  • Check your bank account or payment method statement
  • Contact your bank or payment provider (processing may take additional time)
  • Contact us at info@sraxylonthun.world if the issue persists

11. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product:

  • Return the original product following our return process
  • Place a new order for the desired product
  • We will process your refund once the return is received

12. Consumer Rights

This policy does not affect your statutory rights as a consumer under EU and Danish law. You may have additional rights depending on your location.

If you are a consumer in the EU, you have the right to:

  • Withdraw from the contract within 14 days
  • Receive a full refund for defective products
  • Receive products that match their description

13. Geographic Scope and Compliance

This refund policy applies to customers purchasing from Denmark and the European Union. Our return and refund practices comply with:

  • EU Consumer Rights Directive (2011/83/EU)
  • Danish Consumer Contracts Act (Forbrugeraftaleloven)
  • Google Ads Policy requirements for refund practices

As a Denmark-based business, we operate in compliance with local consumer protection laws and EU regulations. All refunds are processed in accordance with these standards.

14. Contact Us

For questions about returns or refunds, please contact us:

Email: info@sraxylonthun.world

Alternative: contact@sraxylonthun.world, support@sraxylonthun.world, help@sraxylonthun.world

Address: Strandlodsvej 17D, 2300 København, Denmark

Please include your order number in all correspondence for faster processing.

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