Privacy Policy

Last Updated:

Effective Date:

1. Introduction

Sraxylonthun ("we", "us", or "our") operates the website sraxylonthun.world (the "Service"). This Privacy Policy informs you about how we collect, use, disclose, and safeguard your personal information when you use our Service.

We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and local Danish data protection legislation.

2. Data Controller

Company Name: Sraxylonthun

Address: Strandlodsvej 17D, 2300 København, Denmark

Contact Email: info@sraxylonthun.world

Alternative Contact: contact@sraxylonthun.world, support@sraxylonthun.world, help@sraxylonthun.world

3. Information We Collect

3.1 Personal Information

We may collect the following types of personal information:

  • Name and contact information (email address, phone number)
  • Shipping and billing addresses
  • Payment information (processed through secure third-party payment processors)
  • Communication preferences
  • Any information you voluntarily provide in messages or correspondence

3.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and location data
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies (see our Cookie Policy)

4. How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping and customer service
  • Communication: To respond to your inquiries, provide customer support, and send order confirmations
  • Legal Compliance: To comply with legal obligations, including tax and regulatory requirements
  • Website Improvement: To analyze website usage and improve our services
  • Marketing: With your consent, to send promotional materials and updates about our products
  • Security: To protect against fraud, unauthorized access, and other security threats

5. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our contract with you (order processing and delivery)
  • Legal Obligation: To comply with applicable laws and regulations
  • Legitimate Interests: For website security, fraud prevention, and business operations
  • Consent: For marketing communications and non-essential cookies (you may withdraw consent at any time)

6. Data Sharing and Disclosure

We may share your personal information with:

  • Service Providers: Third-party companies that assist us in operating our website, processing payments, shipping orders, and providing customer service
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
  • With Your Consent: For any other purpose disclosed to you with your explicit consent

We do not sell your personal information to third parties for their marketing purposes.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Order information: Retained for 7 years for tax and accounting purposes
  • Marketing consent: Retained until you withdraw consent or opt out
  • Website analytics: Retained in anonymized form for up to 26 months
  • Customer service records: Retained for 3 years after last contact

8. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data under certain circumstances
  • Right to Restrict Processing: Request limitation of how we process your data
  • Right to Data Portability: Receive your data in a structured, commonly used format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent for processing based on consent at any time

To exercise these rights, please contact us using the contact information provided in Section 2.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure server infrastructure
  • Regular security assessments
  • Access controls and employee training
  • Secure payment processing through certified providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data in accordance with GDPR requirements.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Google Ads Policy Compliance

This website complies with Google Ads policies for dietary supplements. We operate in accordance with:

  • Google Ads Healthcare and Medicines Policy
  • Google Ads Misrepresentation Policy
  • Danish Marketing Practices Act (Markedsføringsloven)
  • EU Regulation on Nutrition and Health Claims (EC No 1924/2006)

Our content does not make unsubstantiated medical claims, guarantee specific health outcomes, or target sensitive health conditions. All product descriptions are factual and comply with applicable advertising standards in Denmark and the European Union.

This website is operated from Denmark and complies with local regulations including the Danish Consumer Contracts Act and the Danish Marketing Practices Act.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@sraxylonthun.world

Address: Strandlodsvej 17D, 2300 København, Denmark

You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe your data protection rights have been violated.

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